FAQs

When do new pieces go live?
We release a curated drop every week on a Thursday at 7pm (UK).

How will I know when the next collection launches?
Join our mailing list or follow us on Instagram for early announcements, special password access and behind-the-scenes previews.

Are the pieces one-of-a-kind?
Yes. Every item is one-of-one, once it’s gone, it’s gone. Occasionally we may source similar styles.

Can I preview upcoming pieces?
Yes, subscribers to our newsletter and follow our Instagram for previews of our new collections.

Do you restock items?
We don’t restock in the traditional sense, as our items are vintage and one-of-a-kind. However, we may source similar silhouettes, fabrics or designer labels over time.

Are Studio pieces different from online collections?
Yes. At our Manchester Open Studio & Studio Appointments, you’ll find a wider range of items, including pieces not yet listed online.

Can I request a specific designer or style?
We welcome requests. While we can’t guarantee availability, we love to hear what our customers are looking for.

Can I amend my order?

Yes, please contact us via out contact page or our instagram to change this. Unfortunately if your item has already been shipped we cannot change the address.

An item I want is out of stock, when will it be restocked?

If the item is not returned to us it will not be restocked. You can turn on 'Notify me when available' to first updates if an item is back in stock.

The beauty with the items we source is that they are unique and one of a kind. We are constantly sourcing and restocking our website with similar style items so we would recommend keeping a close eye on our weekly collections if there is something out of stock that you liked.

Follow us on Instagram to see new in pieces and the latest updates @sylkstore.

UK

• Royal Mail 48 Tracked — £3.45 (3–5 working days) | Free over £150
  
• Royal Mail 24 Tracked — £4.95 (2–3 working days)
  

INTERNATIONAL

• Europe Tracked — From £9.95 (7–14 working days) | Free over £250

• Worldwide Tracked — £21.95 (10–28 working days) | Free over £295

Customs & duties
Any import duties, customs or taxes are the responsibility of the buyer. We cannot mark items as gifts.

Need your order sooner?
Please contact us before purchasing and we’ll do our best to arrange faster delivery.

Click & collect
Collect from our Manchester studio. Contact us to arrange a suitable pick up date.

All returns must be arranged through our Returns Portal or online account.

Please see our Refund Policy for full details.

Our rentals are currently managed by HURR. Please see here for updated details on how rentals work.

View our full rental collection here.

We currently do not offer consignment.

Do you clean items?

Yes. Every piece is appropriately cleaned prior to listing. Because our collection includes a wide range of fabrics and eras, we choose the most suitable method for each garment. This may include steaming, gentle hand washing, machine washing, spot treatment or specialist leather and suede care.

Some pieces may show light age-related markings, even after cleaning. These are usually due to the vintage nature of the garment and can often be professionally treated further if desired. We avoid aggressive methods that could compromise delicate fibres, dyes or finishes. We always tailor our approach to preserve the integrity and longevity of each piece.

Do you repair?

We complete minor in-house repairs and where needed, use trusted alteration specialists. We avoid unnecessary alterations to maintain originality and authenticity.

How should I care for vintage?

• General: Follow the label if present. When unsure: speak to a specialist or at your discretion try a gentle method such as cold hand wash, mild detergent, air dry. Avoid high heat and harsh chemicals.
  
• Wool & Cashmere: Some pieces (not tailored items) may be washed on a cold cycle inside a protective laundry bag (at your own discretion). Otherwise, spot clean or dry clean. Store folded to avoid stretching.
  
• Silk: Gentle hand wash or cold wash in a protective bag (at your discretion). Beware of colour bleed. Dry flat; never wring.
  
• Suede: Use a soft suede brush to lift dirt and maintain the nap. Avoid water exposure.
  
• Leather: Wipe with a soft cloth and use a specialist leather cleaner/conditioner as needed. Store away from direct sunlight and heat.
  
• Denim & Cotton: Wash sparingly to preserve colour and shape; air dry rather than tumble dry.
  
  

Avoid high heat, harsh chemicals and over-washing, these can weaken fibres over time. If you’re unsure about a piece, please contact us for tailored advice.

• Jewellery: Our vintage jewellery pieces are plated or costume jewellery. As with all plated items, natural tarnishing or fading can occur with time, particularly depending on how they are stored and worn. Since we cannot know how each piece was cared for before reaching us, it’s difficult to predict exactly how long the plating may last. To extend the life of your piece, we recommend avoiding contact with water, perfumes, and lotions, and storing in a dry, soft-lined box when not in use.

Do you authenticate items?
Yes. We source from trusted suppliers from around the world. Each piece is verified in‑house using our own research from our founders combined experience of 20+ years working with vintage & designer. For select items, we consult specialist authenticators.

Your guarantee
We stand behind our items with a authenticity guarantee. If you ever have a concern, contact us immediately.

How do SYLK sizes work?

As all of our pieces are vintage, sizing can vary depending on the era, brand and original cut. We don’t follow the original garment labels - instead, each piece is personally tried on by the SYLK founders and assigned a “fits like” size (for example S, M, or L) based on modern fit and proportion.

If you usually wear a size M, we recommend selecting pieces listed as fits like M. If you prefer a more relaxed or oversized fit, consider choosing a piece listed as fits like M–L or L.

Because every garment is one of one, we always recommend checking the listed measurements on each product page before purchasing. The easiest way to find your best fit is to compare these measurements with a similar item you already own. This will give you the most accurate idea of how the piece will fit in real life.

If you’re ever unsure about sizing or fit, please feel free to contact us before purchasing and we’ll be happy to help.

We prioritise long‑life design and responsible sourcing. Orders ship in recycled or biodegradable packaging, and we reuse materials where safe to do so. We repair where practical and favour timeless silhouettes that are made to be worn again and again.

Where are you based?

Our flagship studio is located in Manchester, UK - 4th Floor, 39 Devonshire Street North, M12 6JR.

What is an Open Studio?

Once a month we open our Manchester studio for a casual drop-in shopping experience. No booking is required - simply come by to browse our latest arrivals and in-store exclusives. Dates and times are announced via our newsletter and Instagram. Find more details here.

What are Studio Appointments?

Private appointments offer a one-on-one shopping experience in our studio, with access to the full collection and space to try on pieces at your own pace. Appointments are free to book and can often be arranged the same day. Book here.

SYLK (Manchester)
4th Floor, 39 Devonshire Street North
Manchester, M12 6JR
Open by Studio Appointment & monthly Open Studio.

KOLAB Concept Store (Manchester)
Makers Quarter, Kampus, Aytoun Street
Manchester, M1 3GL
Tuesday–Friday 8:00–16:00
Saturday–Sunday 9:00–17:00
Closed Mondays

Known Source (Mayfair, London)
35 Brook Street
Mayfair, London W1K 4HQ
Monday–Friday 11:00–18:00
Saturday–Sunday 12:00–24:00

We regularly partner with like-minded brands, creatives, and agencies. Opportunities include:

• We’re open to collaborations and carefully considered product gifting from brands. Please note, we do not gift SYLK pieces to influencers & content creators.
  
• Short-term styling hire of SYLK pieces for campaigns, shoots, film and editorial. Please send over relevant mood boards.
  
• Our Manchester studio is available for select projects, shoots, events and content creation.
  

If you’re interested in working with us, please use the contact page with your proposal.